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FOCUS ON WHAT MATTERS
Profitable service businesses are the result of just one thing – 100% focus on providing value to their customers.
If it is that simple - why are many professional and other service businesses struggling with long hours, burnout, staff turnover and challenging customers?
Often it is because they are looking at the wrong things to understand their customer needs. The businesses are trying to track measures and indicators that have little real relationship with customer satisfaction.
They use costing and pricing models that create additional administration for little financial or customer benefit.
They do things the same way they have always been done in the industry – without learning from proven strategies in other industries.
There are very few businesses advisors who specialise in the unique challenges of the service industry – which means many service businesses do not gain the benefit of industry knowledge and industry experience.
Steve Major is a business mentor and leading speaker to the service industry. For over 18 years, Steve has worked with services businesses helping them achieve their highest potential.
If you want to take your service business to the next level, train your team or are looking for a service industry expert speaker at your next conference, then contact Major Focus Group now.
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